Satisfaction Survey and Index

Survey Results and Public Satisfaction Index

The survey was conducted to gather stakeholder opinions on the quality of services provided by the Faculty of Economics and Business, Diponegoro University. This survey broadly covers 9 elements in accordance with PERMENPAN NUMBER 14 OF 2017.

The SKM elements include 9 service elements, namely based on Compliance with Requirements, (System, Mechanism, and Procedure), Completion Time, Tariff, Product Specifications of Service Type, Officer Competence, Officer Behavior, Complaint Handling and Quality of Facilities and Infrastructure.

Public Service Satisfaction Survey:

Survei Internal (Especially for Lecturers and Educational Staff) – s.id/surveyinternalfeb
Survei Eksternal (Especially for Students, Alumni, Parents, Collaboration Partners) – s.id/surveyeksternalfeb

Community Satisfaction Survey Form (External)

This form aims to collect feedback from students, alumni, parents, and partner institutions about the quality of services delivered by the Faculty of Economics and Business, Universitas Diponegoro. The responses gathered will be used to enhance several service elements, such as procedures, service timelines, staff performance, complaint handling, and the quality of facilities.

Please complete the survey through the link below:

Survei Eksternal (Especially for Students, Alumni, Parents, Collaboration Partners) – s.id/surveyeksternalfeb

Community Satisfaction Survey Form (Internal)

This survey is designed to gather feedback from lecturers and administrative staff regarding the services provided by the Faculty of Economics and Business, Universitas Diponegoro. Your input will support continuous improvements across various service aspects, including requirements, procedures, processing time, staff competence, and supporting facilities.

Please complete the survey through the link below:

Survei Internal (Especially for Lecturers and Educational Staff) – s.id/surveyinternalfeb